Credit Cards We accept the following credit cards: Visa and MasterCard. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order. (Prices and availability subject to change without notice.)
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.
We will ship your product as it becomes available. Usually, products ship the next day if ordered by 5:00PM, or within the next 2 business days if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience. When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Tremaine online store. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.
At Tremaine, we’re not satisfied unless you are satisfied. We guarantee every item in our online store, and if you are not completely satisfied with your purchase, for any reason, return it to us within 30 days with proof of purchase (in new or like-new condition) for a prompt exchange or store credit (excluding delivery charges). Sorry, there are no refunds accepted. Defective material will be handled on an individual basis. If you have specific questions about exchanging an item, please call us at (818) 988-8006.
Shipping Time — Most orders received before 5:00PM will ship the next day, provided the product ordered is in stock. Most orders received after 5:00 PM will ship within the next 2 business days. Orders are not processed or shipped on Saturday, Sunday or Holidays. For in-stock items delivered within the continental United States, you should expect to receive your order within 1-3 weeks, depending on your delivery area. Orders shipped outside the US may take up to 4-6 weeks to be received via Priority Mail. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability. Trophies allow up to 4 weeks for delivery and 2 to 3 days for processing.